How can we help you?

Every order on AT2A is a monthly subscription — there is no one-time purchase option. You are charged at checkout, then every 30 days for each delivery after that, until you cancel. Shipping is free on every delivery.

There is no minimum term and no cancellation fee, and you keep whatever has already shipped. Full detail on How Subscriptions Work.

There is no password to remember. The emails we send about your subscription carry secure links to manage it — skip or pause the next delivery, update your card, or cancel. Each link works once, stays valid for 7 days, and asks you to confirm before anything changes.

Can't find the email? Check your spam folder, then write to [email protected] from the address you ordered with and we'll make the change for you.

Use the link in one of your subscription emails, or email [email protected] with your order number or the email address you used at checkout. We'll cancel it and confirm in writing, usually within one business day — no retention script, no phone call.

Cancelling stops future charges. It doesn't refund a delivery that has already been charged — that's covered by our 30-day money-back guarantee. Ask for both in one message and we'll do both.

The email confirming your cancellation carries a Resume link. Use it within 7 days and your plan picks up again.

After that, simply place a new order for the product — it starts a new monthly plan. If you'd like a hand, email [email protected].

Almost always this is your subscription renewing: every AT2A order repeats every 30 days until it is cancelled. Charges appear on your statement as KIGAST — that's us.

Please email [email protected] with your order number, or the date and amount of the charge, before you contact your bank. We'll cancel the plan and, if you didn't expect the charge, refund it.

It may be under a different email address or card. Email [email protected] with the last four digits of the card and the date and amount of the KIGAST charge, and we'll find it, cancel it and tell you exactly what we did.

Use the skip or pause link in the reminder email we send before a renewal is charged. Prefer us to do it? Email [email protected] and we'll make the change and confirm it by email.

If a renewal payment fails, the email we send includes a link to update your card. For anything else — a new card or a new delivery address — email [email protected] and we'll update it before your next delivery.

Not necessarily — the price of a repeat delivery can change between deliveries. The links in your subscription emails show the price before the next charge, so you can check it and cancel if you don't want to continue. If you are ever charged an amount you did not expect, tell us and we will refund it.

No. Dietary supplements are not approved by the Food and Drug Administration before sale, and no statement on this site has been evaluated by the FDA. Nothing we sell is intended to diagnose, treat, cure or prevent any disease.

Please speak to your doctor or pharmacist before starting any supplement — particularly if you are pregnant or nursing, take prescription medication, have a medical condition, or are buying for a child.

Follow the serving size and directions printed on your product's label, and don't exceed them. If you're unsure whether a product suits you, ask your doctor or pharmacist first.

We don't promise results. Supplements aren't medicines, and people respond to them differently.

If a product isn't right for you, email us within 30 days of delivery and we'll refund it — there's nothing to send back. See our Refund Policy.

We don't have any to show you yet, so we show none. See our position on reviews for why we'd rather have an empty space than a number we invented.

If you're not happy with your order, email [email protected] within 30 days of your order arriving with your order number and what went wrong, and we'll refund it.

There is nothing to send back. Supplements are sealed consumables and we don't resell them, so the refund doesn't depend on returning the product. The clock starts on delivery, not on the order date. Full terms on the Refund Policy.

Email [email protected] or use the contact form with your order number and the reason. Once we approve it, we'll confirm by email and send the refund to your original payment method.

Refunds go back to the card or PayPal account you paid with. Once we approve one, your bank or PayPal usually posts it within 10 business days. If 15 business days have passed and you still can't see it, tell us and we'll chase the payment provider.

We're sorry — we'll make it right. Send us your order number and a photo of what you received within 30 days of delivery, and we'll replace it or refund it, your choice, free and without asking for the item back.

We don't run public discount codes. Occasionally we email a single-use code — for example if you left something in your cart — and each one has an expiry date.

To use one, choose Add discount code at checkout and enter it before you pay. If a valid code won't apply, email us before you place the order.

Visa, Mastercard, American Express and Discover cards, PayPal, Apple Pay, Google Pay and Link. Checkout is encrypted, and your card details are handled by our payment processor — we never store them. Charges appear on your statement as KIGAST.

Usually not. If a first payment attempt is declined and a second one goes through, your bank can briefly show the declined attempt as a pending charge — it drops off on its own. A charge 30 days after your order is your subscription renewing.

If something still looks wrong, email us with your order number and the last four digits of your card and we'll check it.