Refund Policy

If you are not happy with something you bought from AT2A, email [email protected] — or use the contact form — within 30 days of your order being delivered, tell us your order number and what went wrong, and we will refund it.

The clock starts when the parcel arrives, not when you placed the order. Our parcels take around a fortnight to reach most destinations, and a guarantee measured from the checkout page would quietly be worth half of what it says.

These are sealed, ingestible consumables. We do not ask you to post them back to us, we do not require original packaging, and there is no return address to ship to. Keep the product or dispose of it as you would any other supplement — the refund does not depend on it. If you would rather not keep it, your local pharmacy or household waste service will take it.

This is the one case where the 30-day window does not bind you. If tracking has stalled, or the parcel is simply late, contact us and we will either resend the order or refund it in full — whichever you prefer. You do not have to wait for the guarantee period to run out, and you do not need to prove anything beyond the order number.

Check the parcel first on the Track Your Order page; international parcels can go quiet for several days in transit without anything being wrong.

Tell us within 30 days of delivery and send a photo if you can. We will replace the item or refund it — your choice — and we will not ask you to return the damaged goods. There is no charge for a replacement in these circumstances.

Refunds go to the card or PayPal account you paid with. We cannot refund to a different account. Once we approve a refund it usually leaves us within a few days; your bank or PayPal then takes its own time to post it, typically up to 10 business days. If 15 business days have passed since we confirmed the refund and you still cannot see it, contact us and we will chase it with the payment provider.

Every order on this site is a monthly subscription — there is no one-time purchase — so this section applies to every customer. See How Subscriptions Work for the full terms.

Cancelling a subscription stops future deliveries; it is not itself a refund. A delivery that has already been charged and dispatched is covered by the same 30-day guarantee as any other order. Ask for both in one message and we will do both.

The price of a repeat delivery is not fixed for life and can change between deliveries. Every subscription email we send carries a link that shows the current price and lets you skip, reschedule or cancel before the next charge — please check it if you want to be sure what you will pay. If you are ever charged an amount you did not expect, tell us and we will refund it. See the Terms of Service for the full subscription terms.

You have a statutory right to cancel a distance purchase within 14 days of receiving it, for any reason and without giving one. That right sits alongside the 30-day guarantee above and is not replaced by it — where the two differ, whichever is better for you applies. Nothing on this page limits your rights under your own consumer law.

Gift cards are not refundable. Beyond that we do not maintain a list of non-returnable items: if a product we sold you was not right, tell us and we will deal with it. We would rather refund a borderline claim than have you feel cheated over a bottle of supplements.